Samira Patel
CEO & Co-founder
Scaled reservation infrastructure handling 2M+ daily transactions at Stripe. Former GM who increased restaurant revenue 34% through better booking flow. Combines technical expertise with operational reality.
Our story
From service chaos to seamless operations
We watched restaurants lose $47k annually to no-shows, salons burn 15 hours weekly on phone tags, and hotels juggle 7 different systems for bookings. So we built Bookavo to turn operational chaos into competitive advantage.
Average check size increase
18%
No-show rate reduction
34%
Staff hours saved weekly
12
Outcome-first design
Every feature is measured by revenue impact, time saved, or guest satisfaction. If it doesn't move these metrics, we don't ship it.
Service-hardened reliability
Built for 7pm Friday rushes, offline moments, and split-second decisions. Our systems recover automatically so you never miss an order.
Operator intelligence
Turn every booking, payout, and review into actionable insights. Know what's working, what's not, and what to do next.
Leadership
Operators building for operators
Our leadership team pairs scaled marketplace experience with decades inside restaurants, boutique studios, and field operations.
Lionel Wu
CTO & Co-founder
Architected Amazon Restaurants' order management system processing $1.2B annually. Built zero-downtime infrastructure for 50k+ concurrent restaurants. Specialist in service-hardened, offline-first systems.
Mara Lewis
Head of Customer Experience
Led service excellence at Michelin-starred establishments and luxury hotels. Reduced guest complaints 67% through systematic workflow design. Brings hospitality mindset to every customer interaction.
Milestones
The path to Atlas
2020
First operators join
Piloted Bookavo inside 4 Atlanta restaurants to replace paper waitlists and phone orders.
2021
Unified payouts launch
Introduced automated payouts so chefs could see nightly performance beside settlement details.
2023
Atlas platform
Expanded to multi-unit brands with role-based workspaces and cross-location health dashboards.
2024
Global partner network
Certified 30+ implementation partners to bring Bookavo to new cities within weeks, not months.