Privacy Policy

Information we collect

We collect information you share with us such as account details, billing information, and communications with the Bookavo team.

We also collect data generated when you use Bookavo, including menu objects, reservation and order metadata, and device information.

• Account & business information (name, email, phone, tax and payout details)
• Operational data (menu items, schedules, fulfillment rules, tickets, payouts)
• Usage data (log events, device identifiers, IP addresses, locale, browser settings)

How we use information

We process data to provide the Bookavo platform, improve reliability, communicate with you, and meet legal obligations.

Where we rely on legitimate interest, we always balance it against operator privacy expectations.

• Deliver and maintain core services, including fraud detection and support
• Analyze anonymized data to improve forecasting, reliability, and product decisions
• Send operational messages such as incidents, feature availability, and billing updates
• Comply with tax, accounting, AML, and other regulatory requirements

How we share information

We only share data with trusted processors that help us deliver Bookavo, or when operators direct us to share with their chosen partners.

We never sell guest or business data.

• Infrastructure vendors (hosting, storage, monitoring) bound by DPAs
• Payments and KYC providers to verify businesses and facilitate payouts
• Implementation partners who are explicitly authorized by the business
• Regulators or law enforcement when legally required

Your choices & controls

Admins can access, correct, or delete profile data from the Atlas console.

You may request a data export, restrict processing, or object to certain uses by emailing privacy@bookavo.com.

Data security & retention

Bookavo encrypts data in transit and at rest (TLS 1.2+, AES-256). Access to production systems is limited via audited role-based controls and hardware security keys.

Operational data is retained for as long as you maintain an account plus any additional time required by law or to resolve disputes.

International transfers

We store data in the United States and the European Union. When we transfer data internationally we rely on Standard Contractual Clauses and additional safeguards.

Contact us

If you have questions about this policy or how your data is handled, contact privacy@bookavo.com. We reply within 5 business days.