Essential
Perfect for single locations. Get 92% of issues resolved in under 15 minutes with async chat and email support.
SLA: 4h first response
Coverage: Business hours
Support
Get unstuck in 15 minutes, not 15 hours
92% of issues resolved in under 15 minutes by people who've actually run restaurants, managed salons, and handled 7pm dinner rushes. No scripts, no escalations, just operators helping operators.
Resolution rate
92%
Avg resolution time
15 min
Customer NPS
72
Operator expertise
100%
Plans
Choose the support tier that matches your service cadence
Onsite
For multi-location brands. Regional specialists visit for hardware setup, staff training, and menu rollouts. Average resolution: 2 hours.
SLA: 2h first response
Coverage: 12/6 with on-call
Atlas Shield
Enterprise-grade protection. Dedicated TAM, quarterly business reviews, and co-authored runbooks. 99.9% uptime SLA.
SLA: 15m first response
Coverage: 24/7 priority bridge
Live chat
Get answers in real-time from operators who've been in your shoes. Average resolution: 8 minutes.
24/7
Detailed responses from specialists who've managed restaurants, salons, and studios like yours.
Guaranteed SLA compliance
Phone
Emergency hotline answered by humans who understand critical hospitality moments.
Under 2 rings
Community
Monthly office hours with successful operators sharing revenue-boosting workflows.
First Wednesday · 1pm ET
Guides & playbooks
Self-serve answers for the whole team
Menu builder best practices
How to publish multi-location catalogs, inherit modifiers, and test with guest previews.
Reconciling payouts
Map deposits to services, taxes, and fees using ledger exports and webhooks.
Offline operations
Keep orders flowing with printer failover, SMS backups, and kiosk sync.
Staff permissions
Create roles, limit payouts, and monitor sensitive actions via audit trails.